Conditions

TERMS AND CONDITIONS
SOLID IDEA

1. SOLID IDEA offers products (decorative items, etc.) and services (engineering, prototyping, etc.).

These Terms and Conditions form an integral part of every sales agreement for products and every agreement for the use of our services, whether with private individuals or entities of any legal form.

SOLID IDEA reserves the right to amend these General Terms and Conditions where necessary. 

2. SOLID IDEA is the trading name under which SOLID IDEA GCV operates, with its registered office at Neerbeekstraat 75, 8501 Kortrijk, CBE 0667 686 731 and email address: info@solididea
All correspondence, including complaints or objections, must be sent to these addresses.

3. Offer and information.
The SOLID IDEA website provides a complete and accurate description of the goods being sold. The images used on the website are a true representation of the products offered. Mistakes or obvious errors in the offer are not binding on SOLID IDEA.

The prices quoted are always exclusive of VAT and delivery costs. 
If an offer has a limited period of validity or is subject to conditions, this will be expressly stated in the offer.

By placing an order, the customer acknowledges that they have received sufficient information to make the purchase.
Other products and services will be discussed between the parties.

4. Formation of the contract

4.1 Online shop sales:
The sales contract is formed at the moment the customer accepts the offer by placing an order via the website and completes the payment via the designated payment systems (PayPal, bank transfer, Visa, Mastercard or iDEAL). 

Shortly after payment, the customer will receive an order confirmation stating the expected delivery time, unless circumstances prevent this from being determined precisely.

4.2 Other products and services:
The contract is formed by verbal or written confirmation or order.

4.3 Invoices
The customer may request an invoice at any time for all products and services supplied. An administration fee of €20 will always be charged for this, for private individuals, self-employed persons and businesses alike. For amounts over €150, this fee may be waived, except for private individuals.

4.4 Recurring sales
For recurring products or services, a term of indefinite duration and a notice period of 3 months apply, unless otherwise agreed.

5. Delivery. 
Delivery charges are calculated based on the dimensions and weight of the goods ordered.

Delivery will only take place after receipt of payment and within 30 days of that date, unless a longer delivery period has been agreed. If delivery is delayed, or if a delivery cannot be made or can only be made in part, the customer will be notified of this no later than 30 days after placing the order. In such a case, the customer has the right to terminate the contract at no cost and is entitled to a refund. 

The place of delivery is the address provided by the customer to SOLID IDEA.
The customer is responsible for ensuring the delivery location is accessible to enable smooth delivery. Delivery is made to the ground floor only.

Each delivered product must be checked immediately by the customer to ensure it conforms to the order. Any visible defect or incorrect delivery must be reported immediately by email or by 

registered letter within 24 hours of delivery. In the event of breakage or damage, photographs must be attached. Any later complaint will not be accepted. 
For non-visible defects, the customer is covered by the statutory warranty of conformity of the goods (2 years).

6. Retention of title. 
The goods supplied remain the property of SOLID IDEA until full payment of the price has been made. The risk in respect of the goods supplied passes to the customer upon delivery.

7. Right of withdrawal.
When purchasing products via our online shop, the customer has the right to withdraw from the contract without giving any reason within 14 days. This cooling-off period begins on the day after the customer receives the product.

There is no right of withdrawal for goods that have been specifically adapted to the customer’s requirements (e.g. made-to-measure goods or personalised products), nor for goods that have already been installed, incorporated or assembled. All products in our online shop are made to order and are therefore not covered by the right of withdrawal, unless otherwise stated.

During the withdrawal period, the customer shall handle the product and its packaging with care. They shall only unpack or use the product to the extent necessary to assess whether they wish to keep it. Any damage, signs of use or loss of value resulting from handling the goods beyond what was necessary to establish the nature, characteristics and functioning of the goods will result in the withdrawal not being accepted. 

f the customer exercises their right of withdrawal, they must complete and return the attached form by post or email to SOLID IDEA and return the product, together with all accessories supplied, in its original condition and packaging to SOLID IDEA within 14 days of notifying SOLID IDEA of the withdrawal, in accordance with any additional instructions provided by SOLID IDEA.

The costs of shipping and returning a product are always to be borne by the customer.

SOLID IDEA will refund the purchase price as soon as possible, and no later than 14 days after receipt of the returned goods, to the account specified by the customer on the form.

8. Liability
SOLID IDEA cannot be held liable for any damage other than that imposed on it by these general terms and conditions or by law. The damage shall never exceed the value of the purchased goods in question.
In the event of force majeure or if an external cause hinders the performance of SOLID IDEA’s obligations (including strikes, shortages, production stoppages, weather conditions, government measures), SOLID IDEA reserves the right to suspend, postpone or terminate the performance of the agreement in whole or in part without the customer being entitled to compensation.

9. Disputes & late payment
9.1. All invoices are payable in cash upon receipt, unless otherwise specified in writing. Every order placed by the customer is irrevocable, regardless of whether or not a deposit has been paid. In the absence of a written objection sent by registered post within 8 days of dispatch, every invoice shall be deemed to have been accepted.

9.2. In the event of total or partial non-payment on the due date, default interest of 1.3% per month or part thereof shall be payable on the outstanding balance by operation of law and without prior notice of default, calculated from the due date of the invoice.
Furthermore, by operation of law and without prior notice of default, a fixed compensation of 12% of the invoice amount, with a minimum of €150, shall be payable as compensation for the damage suffered as a result of late payment. An administrative charge of €5 shall also be levied for each reminder or demand for payment.

9.3. In the event of non-payment of any invoice, any application for a composition with creditors, whether amicable or judicial, any application for a deferral of payment, or any other circumstance indicating the customer’s inability to pay, the outstanding balance of all invoices, even those not yet due, shall become immediately payable by operation of law and without prior notice of default. Furthermore, in such cases, SOLID IDEA shall be entitled to suspend all existing orders and/or services (including training courses) without notice of default, without prejudice to its right to claim damages from the customer.

9.4. In the event of late payment that does not cover the interest and surcharges accrued in the meantime, the customer may not apply the payment made to the principal sum before applying it to the interest instalments or the interest, in accordance with Article 1254 of the Civil Code. Any payment made towards the principal and interest, but which does not settle the entire debt, shall be applied first to the interest and surcharges.

9.5. SOLID IDEA may expressly grant the customer a deferral of payment by way of an exceptional or special decision. In any event, such a concession, even if renewed and/or repeated, may never be interpreted as a practice deviating from the present terms and conditions.

9.6. Unpaid invoices may be referred to a debt collection agency. The associated administrative costs shall be borne in full by the defaulting debtor.

9.7. In the event of unilateral termination of the agreement by the customer, the customer shall pay compensation of at least 30% of the total price. Higher compensation shall be charged if the loss suffered exceeds 30%.

9.8. The website offers various payment options. During the transaction, SOLID IDEA reserves the right to exclude some of these payment methods.

9.9. By placing an order on the site or using any other service provided by SOLID IDEA, the customer accepts electronic payment and/or invoicing.

10. Complaints. 
Complaints regarding the performance of the agreement must be submitted to SOLID IDEA within a reasonable time, fully and clearly described (in writing), after the customer has identified the defects, always with a copy to info@solididea.eu

11. Disputes
Agreements between SOLID IDEA and the customer to which these general terms and conditions apply are governed exclusively by Belgian law.
The Commercial Court of Ghent, Kortrijk Division, shall have exclusive jurisdiction.