Terms of service

1. Definitions

SOLID IDEA offers products (decorative items, personalizations, ...) and services (engineering advice, prototyping, ...). These General Terms and Conditions form an integral part of every agreement for the sale of products and every agreement to use our services, both for private individuals and for entities of any legal form.

SOLID IDEA is a trade name with registered office at Neerbeekstraat 75, 8501 Kortrijk, KBO 0667 686 731 and with email address: info@solididea.eu. All communications, including complaints or protests, should be sent to these addresses.

2. Offer and information

The SOLID IDEA website provides a complete and accurate description of the goods being sold. The images used on the website are a true representation of the products offered. Mistakes or apparent errors in the offer do not bind SOLID IDEA.

The prices indicated in the webshop always include VAT and exclude delivery costs. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

By placing an order, the customer acknowledges that he has received sufficient information to make the purchase.

3. Origin of the agreement

The sales agreement for web shop sales is concluded when the customer accepts the offer by placing an order via the website or e-mail, and he makes the payment via the payment systems provided for this purpose (PayPal, Bank transfer, Visa, Mastercard, Bancontact or Ideal). Shortly after payment, the customer will receive a confirmation of the order with a statement of the expected delivery period, unless this cannot be determined exactly due to circumstances. The customer can always request a valid VAT invoice or IC delivery.

4. Retention of title

The delivered goods remain the property of SOLID IDEA until full payment of the price. The risk regarding the delivered goods is borne by the customer from delivery.

5. Liability

SOLID IDEA cannot be held liable for any damage other than that imposed on it by current general terms and conditions or by law. The damage can never exceed the value of the purchased goods involved. In the event of force majeure or if an external cause complicates the performance of SOLID IDEA's obligations (including strikes, scarcity, production interruption, weather conditions, government measures), SOLID IDEA reserves the right to suspend the execution of the agreement in whole or in part. suspend, postpone or terminate without the right to compensation from the customer.

6. Complaints

Complaints about the execution of the agreement must be submitted to SOLID IDEA within a reasonable time, fully and clearly described, after the customer has discovered the defects, to info@solididea.eu.

7. Dispute & late payment

All invoices are payable in cash upon receipt, unless otherwise stated in writing. Every order placed by the customer is irrevocable, regardless of whether or not a deposit has been paid. In the absence of a written protest by registered letter, every invoice will be considered accepted within 8 days of its dispatch.

In the event of full or partial non-payment on the due date, late payment interest of 1.3% per month commenced, calculated from the due date of the invoice, is due by operation of law and without prior notice of default.

Also, by operation of law and without prior notice of default, a lump sum compensation is due, set at 12% of the invoice amount, with a minimum of €45 as compensation for the damage suffered due to late payment. An administrative cost of €11 is charged per registered reminder.

In the event of non-payment of one of the invoices, any request for concordat, amicable or judicial, any request for payment deferment, or any other fact showing the customer's inability to pay, , the balance due of all invoices, even those that are not due, are immediately due and payable. SOLID IDEA is also entitled in these cases to suspend all existing orders and/or services (including training), without notice of default, without prejudice to its right to compensation from the customer.

In the event of late payment that does not cover the interest and increases incurred in the meantime, the customer cannot allocate the payment he makes to the principal sum rather than to the interest installments or interest, in accordance with art. 1254 B.W. The payment made on the principal sum and interest, but which does not discharge the entire debt, is primarily attributed to the interest and increases.

Deferment of payment can be expressly granted by SOLID IDEA to the customer in the event of an exceptional or special decision. In any case, such a concession, even a renewed and/or repeated one, can never be interpreted as a custom that deviates from the current conditions.

Unpaid invoices can be entrusted to a collection agency. The associated administration costs will be fully borne by the defaulting debtor.

The website offers various payment options. During the transaction, SOLID IDEA reserves the right to exclude some of these payment methods. By placing the order on the site or any other service provided by SOLID IDEA, the customer accepts electronic payment and/or invoicing.